🚚 Free Shipping on Every Order
🚚 Free Shipping on Every Order
Return & Refund Policy
🔁 Return & Refund Policy
We want you to love your purchase, but if something isn’t right, we’re here to help. Please review our return and refund terms below.
✅ 30-Day Return Policy
We offer a 30-day return window for eligible items. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.
📦 Return Eligibility
To be eligible for a return, your item must:
Be unused and in the same condition you received it
Be in its original packaging
Have proof of purchase or receipt
⚠️ Please note: Certain items may be exempt from being returned due to hygiene or custom-made nature.
🚚 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 2 days of delivery. Please provide:
Your order number
Clear photos of the item and packaging
We’ll offer you a replacement or a full refund — no hassle.
💸 Refunds
If your return is approved:
A refund will be issued to your original payment method
You’ll receive a confirmation once the refund is processed
Please allow 5–10 business days for the funds to reflect, depending on your bank/payment provider
❌ Non-Refundable Situations
We reserve the right to deny returns or refunds if:
The item is returned outside of the 30-day window
It shows signs of use or damage not caused by us
It is returned without contacting us first
ℹ️ Additional Information
For more details, please visit our FAQs page.
💬 Start a Return
To initiate a return or request a refund, please reach out to our support team:
- 📧 Email: support@pickmemama.com
- 📞 Phone: (+44) 786 210 7335
- 🕘 Hours: Monday – Friday, 8:00 AM – 6:00 PM (UK Time, GMT+1)
