FAQs

Frequently Asked Questions (FAQs)

From shipping times to returns, we've answered your most common questions to help make your shopping experience smooth and stress-free.

Where are your products shipped from?

Our products are shipped directly from our partner warehouses located in various regions including Asia, Europe, and the U.S., depending on the product's availability and your delivery location.

How long does shipping take?

Shipping times vary based on your location:
Europe & UK: 7–15 business days
USA & Canada: 7–15 business days
Australia: 7–15 business days
You'll receive a tracking number once your order is shipped.

How long will it take to receive my order?

Order Cutoff Time :
11:00 PM (UK Time, GMT+1)
Orders placed before 11:00 PM (UK Time, GMT+1)


Handling Time :
1 – 3 business days
On weekdays are processed within 1 – 3 business day. Orders made on weekends or public holidays will be processed the next working day.


Transit Time :

7 – 15 business days
Once your order has been processed and dispatched, delivery usually takes between 7 to 15 business days, depending on your location.

Do you offer refunds?

Yes. If your item is eligible and meets our refund criteria, we’ll issue a full or partial refund to your original payment method.

Where can I find my tracking details?

After placing your order, you will receive an email with your shipping details within 48 hours.

For the latest updates on your package, go to 'Track Your Order' in the menu and enter your email and order number. Here, you can find all shipping details, including tracking information once available.

Can I cancel or modify my order after placing it?

We process orders quickly, so cancellations or changes are only possible within the first 12 hours after placing the order. Please contact us as soon as possible.

Do you offer order tracking?

Yes! Once your order is processed and shipped, you’ll receive an email with a tracking link to monitor your package in real-time.

What is your return policy? if I receive a damaged or incorrect item?

We offer a 30-day return policy for eligible products. If your item arrives damaged or incorrect, please contact us within 2 days of delivery with photos. We’ll replace the item or issue a refund—no hassle.

How can I contact customer service?

We’re happy to help!
📧 Email: [email protected]
📞 Phone: (+44) 786 210 7335
🕘 Hours: Monday – Friday, 8:00 AM – 6:00 PM (UK Time, GMT+1)

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